Shipping policy
1. Delivery Lead-Times:
Delivery timeframes are dependant on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.
Please feel free to contact us to check on the status of your order at anytime.
With large items we aim to deliver within four to eight weeks however this may be extended due to production times.
With smaller items our estimated shipping times range between 10 to to 14 days
1.a) Dispatch dates:
Please be aware that dispatch dates are an estimate and not the exact wait time, so please be ready for delays.
*Brexit/Covid19 Pandemic: We are not responsible for any delays due to border control. Once your order has been dispatched from its origin country, you cannot cancel your order, and therefore cannot request a refund.
1.b) Assembly & Installation:
We currently do not offer installation within our services. Delivery is to the ground floor front door of your building and does not include any assembly or unpacking.
1.c) International Shipping
Products shipped internationally may be subject to a customs fee based on your specific country will be liable by the customer. Please ensure you check with your local customs before ordering.
We provide discounts on large international orders when applicable.
We are not responsible for the return of any goods or import penalties due to delays in customs.
Larger items will be sent via sea for complete protection and to avoid damage. We will be able to provide full details of the voyager and container for you to track the products.
1.d) Factory Location:
We are a UK based company with manufacturers located internationally, your products will most likely be shipped from our international factories.
2. OUR LIABILITY:
If you received goods which you have not ordered, which are damaged or defective, or the wrong quantity, we shall have no liability unless you inform us in writing within 2 days of receiving the goods.
We shall have no liability for any defects with any goods caused by any act of negligence by you or any third party.
3. OUR REFUND POLICY:
If you change your mind about a non-sale order, you must contact us in writing with a request of refund within 14 days of receipt. We will then require the return of the items in unused condition and within 14 days of receipt of the written notification of the return or exchange of goods along with your reference number.
The customer is responsible for the cost of returning the goods to us, and responsible for all returned goods until our receiving of them. The refund will not be valid in the case that the goods arrive damaged. Once the goods are received and in the their original unused condition, we will begin the refunding process which will conclude within 14 days.
Items that are made-to-order, items that arrive flat-packed and are then assembled and goods that have had specific elements chosen and are bespoke cannot be returned or exchanged unless they are faulty.
Made-to-order items include furniture and lighting pieces where you select colour, size, fabric or material finish and / or which are specifically stated as made to order within the product description. Any special offer items cannot be returned or refunded.
Our goal is to deliver your goods in perfect condition. Please inspect your delivery immediately after receiving it. In the event of any faulty or damaged goods, please notify us in writing as soon as possible and no later than 2 days after receiving the items so that we may resolve the problem. Any claims for damaged products after the two-day deadline will not be considered and we will not be held responsible. For damaged/faulty products, photographs of the damages to the exterior and interior of the packaging, photograph of the damage to the products, and a written description of those damages will be required. us to assist in resolving the issues for you.
You are responsible for following all instructions carefully for any self-assembly products we provide as we cannot accept any liability for damage caused by not following instructions correctly. Please double check that all parts have been provided before assembling.
Should you wish to return goods that were damaged in transit or goods for which a refund has been approved, then the cost of returning the items to us will be at your expense, and you will be reimbursed the value of the items (not the initial shipping cost) once we have received them and inspected them.
4. ORDER CANCELLATION:
After placing an order, you have 48 hours to cancel your order and apply for a refund.
If the item has already been dispatched, you will have to wait for it to be delivered, or refuse the delivery and we will refund you in line with our return policy.
Unless defective, our made-to-order items cannot be cancelled nor returned. Many of our items are made-to-order in which specific elements have been chosen by the customer or the item is produced specifically for the customer. In this these cases, once an order is placed, cancellation / refunds will not be possible after the first 48 hours of ordering them. Please refer to our made-to-order information or contact us to check if your item qualifies as ‘made-to-order’.
PLEASE NOTE: As the customer, you are responsible for items not collected from your courier or postal office that you have been notified of. In the event that they are returned to us, the customer will be liable for the reshipping of the order.
If you have any inquires, please don't hesitate to reach out - contact@belldecors.com
